JOB SUMMARY

Front Office Assistant facilitates smooth flow of patient journey while ensuring good patient experience. He/she guides the patient throughout the process which includes performing some administrative task to ensure all paper works are in place to facilitate the treatment.

PRINCIPLE RESPONSIBILITIES

• Maintain the neatness and general appearance at reception area.
• Handle enquiries from patient via phone, text or email.
• Perform outgoing calls; reminder for appointments or recalls.
• Assist in closing sales with patients.
• Perform following administrative functions:
  • Ensure case notes are filed in the folder.
  • File all patients’ report from yesterday’s appointments in the folder.
  • Retrieve patients’ packages for tomorrow’s appointments.
  • Routinely check that all patients’ packages tallies both in system and hardcopy form.
  • Process patient’s refund or extension of packages.
  • Filing, photocopying, printing reports.
  • Make, cancel or reschedule appointments for patients.
• Perform following daily cashiering functions:
  • Submit daily collections to Clinic Manager to bank in.
  • Submit credit card terminal report and settlement to Clinic Manager.
• Register patient, issue invoice and collect payment based on service rendered or product(s) sold.
• Record package deduction both in system and hardcopy form.
• Assist in introducing and promotion of packages to patients. Assist patient in package selection enabling patient to make informed decisions and based on recommendation by clinician.
• As and when required, carry out minor clinical procedures under the supervision of the clinician and as directed by the clinician.
• Coordinate and liaise with other key stakeholders to meet patient needs and expectations.
• Participate in any corporate initiatives as necessary.
• Participate in meetings, training and other activities as required.
• Participate in any improvement initiatives both at clinic level or group-wide.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the centre.

MINIMUM REQUIREMENTS

Education

• Minimum SPM certification

Experience

• Minimum 2 years working experience in related field is an added advantage

Technical/Competencies

• Able to converse and write in English and Bahasa Malaysia.
• Excellent communication skills with an ability to interact with a wide range of people.
• Positive attitude and willingness to learn and contribute.
• Creative problem solving skills.
• Attention to detail, organizational and time management skills.
• Basic computer skills.

JOB SUMMARY

Physiotherapists assists patients in rehabilitating physical problems caused by illness, injury, disability, surgery or aging through treatment.
Their duties include providing diagnoses, determining the most effective treatments, and educating patients and caregivers.

PRINCIPLE RESPONSIBILITIES

• To promote & uphold Company’s Mission, Vision & Values.
• Plan and carry out all physiotherapy operational activities as directed by your senior physiotherapists / H.O.D. / Head of Rehabilitation Services.
• Develop and maintain administrative procedure and record for all activities within your responsibility to achieve smooth running of the Company’s Rehabilitation Services.
• To carry out work and assist the senior physiotherapists / H.O.D in the affair of running the Integrated Rehabilitation Services to achieve customers / clients’ satisfaction.
• To assist the senior physiotherapists / H.O.D and to carry out activities ensuring proper upkeep, maintenance and decoration of the premises of the Integrated Rehabilitation Services.
• Ensuring all equipment and apparatus in the Integrated Rehabilitation Services are kept in proper maintenance and for safe usage.
• To carry out physiotherapy with care, professionalism and responsibility fulfilling the required regulatory standard governing the practice of a physiotherapist & within the realm of TAGS Physiotherapy protocols and committing to continue your personal professional development.
• Receive and act upon any instruction of assignment pertaining to the Company activities.
• Participate and contribute fully in all official activities of the Company including the provision of ideas and deeds for short and long term improvement and be physically present at various official event of the Company.
• Ready to take responsibilities in doing task together with staff from other department as part of the multitasking policy of the Company.
• Perform any other/ ad-hoc duties as directed by the immediate superior from time to time.

CLINICAL & MANAGERIAL DUTIES

• Meeting with patients to assess what their physical challenges are and deciding on suitable treatment programmes.
• Monitoring the progress of patients and adjusting or changing treatments as needed.
• Recommend and teach patients how to use supportive products / adaptive equipment that will help them with daily living, such as orthotics, braces, wheelchairs and walking aids.
• Liaising with other healthcare professionals, such as Occupational Therapists, Chiropractors and Surgeons and referring patients as needed.
• Involving the families and caregivers of patients in their treatment programmes and the delivery of care.
• Undertaking general administrative tasks. Example – writing reports, making telephone calls, maintaining records and case notes.
  •
  Staying up to date regarding new physiotherapy technologies and techniques.
• Initiating and participating in evidence-based projects to improve the quality of patient care.
• Complying with government physiotherapy regulations.
• Attend to house call treatment as assigned and approved by H.O.D / the Company.

JOB SUMMARY

The Associate Chiropractor will work closely with other staff in patient care with a focus to professionally
diagnose, treat, and manage (or refer) all consulted patients. All delivered treatments should be of an evidence
based nature and focus primarily on the neuro musculoskeletal system.

PRINCIPLE RESPONSIBILITIES

• To promote and uphold Company’s Mission, Vision & Values.
• Obtain and record patients’ medical histories.
• Maintain accurate case histories of patients.
• Diagnose health problems by reviewing patients’ health and medical histories, questioning,
  observing, and examining patients.
• Arrange for diagnostic imaging to be taken in order to analyse the area of complaint.
• Analyse x-rays & MRIs in order to locate and diagnose the sources of patients’ problems and to rule out fractures or diseases as sources of problems.
• Responsible for answering any and all questions a patient may have with regards to their current
  medical status and treatment methods.
• Advise patients about recommended courses of treatment.
• Perform certain modalities and treatment methods on the patient such as manual adjustments to
  the spine, or other articulations of the body, in order to correct the musculoskeletal system.
• Evaluate the functioning of the neuro-musculoskeletal system and the spine using systems of
  chiropractic diagnosis.
• Consult with and refer patients to appropriate healthcare practitioners when necessary.
• To counsel the patient on matters such as stress management, exercise, nutrition and healthy
  lifestyles.
• Suggest and apply the use of supports such as straps, tapes, bandages and braces if necessary.
• To assist in all areas of internal and external marketing with include involvement in awareness
  education talks and speaking engagements.
• Perform any other duties as directed by the immediate superior from time to time.

RESPONSIBILITIES

You shall at all times during the period of your Employment Contract:

• Devote your time, attention and ability as is reasonably required of a competent chiropractor;
• Faithfully and diligently perform your obligations as is required by a chiropractor and exercise such
  powers which are from time to time assigned to or vested in him by the Company;
• Abide by and obey all lawful and reasonable directions of the Company and/or your immediate superior;
  including but not limited to all aspects of the TAGS Patient Management System and all of its protocols,
  standard operating procedures, procedures, possesses and rule and regulations as may be issued from time to time.
• Be responsible for the day to day running of branch centre and advise the Company of the status and
  condition of the centre as need basis.
• Be responsible in the development of TAGS Spine & Joint Specialists business and marketing plans
  and strategies to promote and create awareness of chiropractic, TAGS branding, services both within
  and outside the branch centre;
• Observe and perform to all laws, customs and/or the standards affecting the professional practice;
• Be responsible to maintain at your own cost and expense and to do all that shall be necessary to
  maintain, all or any affiliations and/or memberships of any professional bodies necessary for your lawful
  and proper conduct of your practice as a chiropractor in Malaysia, including but not limited to keeping
  on foot valid professional liability insurance against medical malpractice and negligence at all times
  during your tenure with the Company.